FAQ

How do I reset my password
  • Go to tmail21.com
  • Click on the “Sign In” menu item.
  • Click on the “Forgot Password” link
  • Enter your TMail Address and click the “SUBMIT” button
    (you will be sent an email to the email address associated with your TMail account. Make sure to check your spam folder if you don’t see the email in your Inbox. Also, mark as ‘not spam’ so future notifications go to your Inbox.)
  • In the email, click on the button to reset your password
  • In the resulting page enter a new password.

General

What is TMail?

TMail is a service that preserves what’s good about email, while adding capabilities that makes it vastly more usable and productive than email.

Can TMail completely replace email?

At the moment TMail cannot completely replace email. In our experience companies that use TMail, see their email usage drop 90% or greater. In particular automated email notifications (from marketers or automated services) must still be directed to email. We are looking at ways to allow non-spam automated email to be directly sent to TMail.

What is the “21” in tmail21

The “21” in tmail21 refers to “21st century” as in Mail for the 21st century

What are some of the key differences between email and TMail

There are several key differences between TMail and email.

Inline Operations vs Forking Operations

In email, the main operations that can be done on an email are reply, forward and reply-all. We refer to all of these as ‘forking’ operations because they always fork or copy the email. TMail additionally supports inline operations which modify a TMail by adding a comment. EMail has no equivalent of inline operations. Examples of inline operations are Add Comment, Update Section, New Section, Update Sections, etc.

In general with TMail you should favor inline operations over forking operations unless there is a good reason to fork. The main reason to fork is to have a new TMail with a different set of users (writers) from the original TMail.

Smart Sections vs Attachments

EMails only support Attachments, whereas TMail supports Smart Sections and Attachments. Both are similar in that they are associated with a comment (strictly speaking it is an update to a Section that is associated with a comment). Sections differ from attachments in two major ways

1) They can be updated

2) They come in a variety of types, viz. Text, Grid, Form and File. The File Section is the closest relative to an attachment.

TMail Tracking Numbers

TMails have auto-generated tracking numbers which can be used to refer to a TMail.

TMails have many additional capabilities, but these are some of the most important differences.