TMail21 Overview

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TMail is an email-like service that can be utilized to massively increase collaborative productivity. It achieves this by adding some revolutionary capabilities to email while preserving the good parts of email.

Related: TMail: Core Concept with Example

Key Features

TMails: You can create basic TMails and you can create Templates and then create TMail instances based on the templates. Templates ensure consistency of using TMails across teams and business scenarios when you need to communication same or similar information, multiple times. In either case, you can use Certified TMails to add authenticity to a TMail. The base set of guarantees and certifications are similar to what postal service certified mail provides. (Please see Certified TMails and Templates for more details.)

TMail Tracking Numbers: TMails have auto-generated TMail Tracking Numbers (TTNs) which can be used to refer to a TMail. You can search TMails by a TTN, for reference. This TTN is a part of a TMail’s header information.

Header Details: Each TMail, Template and Instance has its own unique information such as the TTN number, the unique URL, and  the associated Writers. All this information is available as part of its Header details.

Sections: TMail supports Smart Sections and these sections are associated with a comment for each action on a section. Sections are different from Attachments in following ways:

  • You can update Sections.
  • You can see ‘track changes’ view of a Section to see revisions, for all versions of a Section.
  • TMail support different types of Sections including Text, Grid, Form and File.
  • File Section: The File Section is the closest relative to an Attachment.
  • Form Section: You can use Form Sections in TMails and Templates to setup the business processes, such as to seek feedback or to plan surveys and questionnaire.

Inline Operations vs Forking Operations: In email, the main operations that can be done on an email are Reply, Forward and Reply-all. We refer to all of these as ‘Forking’ operations because they always fork or copy the email. TMail additionally supports Inline operations which modify a TMail by adding a Comment. In this case, a new TMail is not created for such a Reply. (Please see Inline vs Forking Operations for more details.)

Messages: For any activity or action in your account, you get a new Message in your Inbox. It can be when a new TMail or Template arrives, for any Reply or Comment on a TMail or template, a change in User account or Profile settings, a Read or Receipt Acknowledgement, and so on. (Please see About Messages for more details.)

Accounts and Users: Depending on the account type that you use for TMail21, you can setup accounts for more Users – Roles and Persons as required. Each user can login and own the mailbox for TMails, Messages, Templates, and information available in that particular account. Likewise, you can create different Roles such as for sales, support, and operations and assign persons to one or more Roles as required. (Please see List of Org Users for more details.)

Custom Domains: If you use an Organization Type account for TMail21, you can add custom Domains and use personalized Domain for your account. Once you setup and verify a Domain, all the associated Accounts automatically update to the Domain specific account names. (Please see About Domains for more details.)

More Features: This is a quick list of more features and options that you can find in the system.

  • Navigation: A dedicated Navigation area where you can see a structured list of Folders for TMails and Messages. (Please see Navigation for more details.)
  • Tags: You can use Tags to categorize TMails in different groups such as by department name, by location, or by industry. (Please see About Tags for more details.)
  • Search: You can Search TMails and Messages for specific keywords, or by TTN number, or by Writer name, or by a combination of multiple criteria. (Please see Search Options for more details.)

For more details, please see the articles in Concepts category.

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