You have several different options to “reply” to a TMail. Note that a few of the following actions create a new TMail whereas others are inline operations. (Please see Inline vs Forking Operations for more details.) In general you should favor inline operations over forking operations unless you really do wish to create a new TMail.
Related Article: About Tags
After you add a Tag to a one or more TMail Pins, you can disassociate one or more associated Tags from this TMail Pin. Select the TMail Pin from the list of TMails, whether in the Navigation | Tags, or in Navigation | TMails. You can see one or more associated tag names, as below.
Click on the small cross for the Tag name to disassociate the selected Tag from this TMail Pin.
Select Navigation | Tags to see the list of Tags. Take the mouse pointer over the target Tag name. A small red color cross appears, as below.
Note: This option is available only if you are logged in as an Organization Administrator or playing an Organization Administrator Role. (Please see The Org Admin Role for more information.)
If you have a Domain associated with your Organization account, you can relinquish it to revert back to a state where the Organization is no longer associated with any Domain. (Please see Add and Verify New Domain for more details.)
Click on the Settings icon available at the top right side in the header. Select Domain Name option as below.
You can create a Support Ticket if you have any questions while the system. Click on the Settings icon available at the top right side in the header. Select Create Ticket option as below.
The Support Ticket interface opens in a new tab, as below.
You can see that the TMail Support user (support$tmailinc.com) is automatically added as one of the Writers for this Support Ticket. You can add more Writers, if required. (Please see Add Writers for more details.)
The Subject is automatically generated as “Support Ticket: “. You can change it, as required. A common pattern would be to modify it to “Support Ticket: I am having problem XYZ”.
Related Article: Options to Reply to a TMail
For any TMail, you an post a quick inline response when you do not need to add Writers, add Attachments, or Update/Modify/Delete Sections. When you do a Quick Response, the new Changset only contains a Comment.
This is an inline operation and it does not create a new TMail. (Please see Inline vs Forking Operations for more details.)
In Navigation, select the Message or TMail where you want to post a quickly reply. For example, you can select a Message in Inbox folder, or a TMail in TMail Pins | Recent. (Please see Navigation for more details.)
You can send Push Notifications as a common broadcast Notification to all Persons and Roles that have been added to your TMail account.
Click on the Settings down arrow available at the top right side in the header. Select Push Notifications option, as below.
The Send Push Notifications dialog appears, as below.
Select Persistent to send the Notification that appears on the Users’ screen. Users need to close the Notification window, manually.
Select Transient to send the Notification that appears on the Users’ screen and it disappears automatically after a few seconds.
You can change your Profile details including your Name, the Email address associated with your user, your Notification Settings, your TimeZone Settings, and so on. Click on your name in the header, as shown below.
The Manage Profile tab opens, as below.
Change your First Name or Last Name, as required.
Note: As the name suggests, your Forever Address can never change. However, your TMail address will change if your administrator associates a domain with your account.
You can see the Email address associated with your TMail account. You can define settings to receive Notifications at this associated Email address.
TMail21 provides you a dedicated Navigation area where you can see different folders to see and organize your Messages and TMails Pins as shown below.
The Navigation Bar is organized as an accordion pane. There are two accordion sections
The TMail Accordion Section is expanded by default. As you can see, the Tags Accordion Section is closed by default.
The TMail Accordion Section is organized into Messages and TMail Pins.
You can click on different folders to see the list of Messages. The folders are Inbox, Backlog, On Deck, Waiting, and Archive.
You can move a Message between Message Flow (Inbox, Backlog, On Deck, Waiting and Archive) folders. When you move a Message to another Message Flow Folder, it does not impact the presence of the Message in other folder such as Sent or Recent.
This operation is valid for normal Messages and for Tracker Messages. However you cannot move a Tracker Message to the Archive Folder. (Please see About Messages for more details.)
In general you should use a bulk operation such as Archive All and Add Tracker or Archive All and Keep Tracker rather than moving individual messages.
You can mark all the Messages related to a TMail read. Select the TMail Pin or any Message corresponding to the TMail. Right click on the the Message or TMail Pin and select Mark All Read.
All the Messages related to this TMail are now marked as Read. Additionally the TMail Pin will also be marked as read.
