All posts by Vinish Garg

Register for TMail21

6 January,2016
TMail21 Knowledgebase

You can Register for TMail21 with either an Individual account or an Organization account. (Please see Account Types for more details).

Open the registration form at:

Individual Account

Select Personal option and you can see the form as below.

User Name

Enter the User Name that you want to use for this TMail21 account. As you start writing, you can see the complete TMail Address, as below.

You can see a notification if the User Name is not available, as below.

Other Details

Enter the other details including First Name, Last Name, Password, and a valid Email address. Note that all the fields are mandatory.

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See Template Details Page

4 January,2016
TMail Knowledgebase

You can see the details page for a Template, for a list of all its Releases, to find its Instances, and to see its Sections and other basic details.

Click on the Template Store icon available immediately next to the Search field in the header, as below.

A list of Templates appears, as below. (Please see Template Store for more details.)

Locate the target Template in the list. Click on its TTN in the TTN column. The Template opens in a new tab, as below.

See following basic details of Template.

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Clone an Instance

4 January,2016
TMail21 Knowledgebase

You can Clone an Instance and then make edits, if required. This is particularly useful when you want to use an Instance after minor edits.

There are two options to Clone an Instance.

  • Clone Instance as Basic: Create a new TMail based on the parent Instance structure
  • Clone Instance: Create a new Instance based on the parent Instance settings and structure

In Navigation, locate the Instance for which you want to create a Clone. For example, you can find it in Message Flow | Inbox, or in Tmail Pins | Recent. (Please see Navigation for more details.)

Clone Instance as Basic

You can use Clone Instance as Basic option to create a new TMail that retains the basic structure of the parent Instance.

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Form Section: Update and Fill

30 December,2015
TMail21 Knowledgebase

Form Sections can be Updated and Filled in

  1. A Basic TMail
  2. An Instance TMail

In a Template TMail, Forms can only be filled in a ‘preview’ mode. The data entered in a preview mode is lost when the preview is dismissed.

To fill in Form Data select Sections tab in the TMail details area, as shown below.

See Data Validation Errors

As the form is being filled, any validation errors (based on validations that were added in Design mode) will be displayed. You can click on Show Error Details to see all the validation errors.

Note that the presence of data validation errors will not prevent the Response which contains the filled form from being sent.

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Form Section: Design and Properties

30 December,2015
TMail21 Knowledgebase

Related Article: Create New Section: Form

The Form Structure can be edited in two places

  1. In a Template TMail.
  2. In the c# where the Form Section is first created in a Basic TMail.

For a Form Section, you can design a custom form with different Fields and setup their respective properties. All these options are available in following three buttons.

  • Form Properties: Use this button to setup the Form Properties including its Title, Description and basic layout settings
  • Add a Field: Use this button to add a new Field such as a new Textarea or a Checkbox list
  • Field Properties: Use this button to setup Properties of the selected field. You can add UI text for the Form, validations, and other values for layout or structure of the Field.

Form Properties 

Click on Form Properties button to setup the Form properties, as below.


Write the Title of Form such as ABC Quick Survey or 2016Q2 HR Feedback. The Form Title is distinct from the Form Section title.


In Description area, write the description of Form that help associated Users use and fill the Form accurately. In Font Style, select a Font Style option for Bold, Italic, Underline, or a combination of these three styling options.

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Connection Notification Center

24 December,2015
TMail21 Knowledgebase

Every TMail21 account owner can see a Notification for one’s account whether you are connected or disconnected, such as for poor or no internet connectivity. You can always see the connectivity status in the notification center, indicated by a small color circle immediately next to your TMail Address in the header, as below.

A connected status means that the circle is always green. If the notification center is disconnected, you can see that the green circle next turns to a grey color circle,

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Verify Email Address

5 December,2015
TMail21 Knowledgebase

When you first login to your TMail account, you need to verify the email address associated with your account. (Please see Verified and Requested Email Addresses for more details.) This is true whether you registered for TMail yourself or whether an Org Administrator added you to an Organization.

When you first login to your account, you will see a small exclamation sign indicator immediately next to your account name in the header area, as shown below.

This means that the Email address has not been verified. You will have also received an email at your email address as shown below.

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Update a Section

5 December,2015
TMail Knowledgebase

For any Sections that you see in a TMail, you can update or delete the Section in the context of a Response.

In Navigation, select the Message or TMail where you want to Update an associated Section. For example, you can select a Message in Inbox folder, or a TMail Pin in TMail Pins | Recent. (Please see Navigation for more details.)

There are different ways to see the option to update a Section.

Option 1: In Comments tab

Select Comments tab. You can see a sequence of all Comments in this TMail, with reference to its Sections whether the Section is updated or added in a particular Comment. Locate the Section that you want to update. Click on the small down arrow immediately next to the Section title, as below.

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TMail21 Overview

5 December,2015

TMail is an email-like service that can be utilized to massively increase collaborative productivity. It achieves this by adding some revolutionary capabilities to email while preserving the good parts of email.

Related: TMail: Core Concept with Example

Key Features

TMails: You can create basic TMails and you can create Templates and then create TMail instances based on the templates. Templates ensure consistency of using TMails across teams and business scenarios when you need to communication same or similar information, multiple times. In either case, you can use Certified TMails to add authenticity to a TMail. The base set of guarantees and certifications are similar to what postal service certified mail provides. (Please see Certified TMails and Templates for more details.)

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The Response Drafts Folder

5 December,2015

When you click on Respond to add a response (changeset) to a TMail, a Response Draft is automatically created. You can use this Response Draft to edit your Response over a period of time. You can save it and come back to it later. (Please see Respond to a TMail for more details.)

This Response Draft is saved in Response Drafts folder, available in the left side Navigation. (Please see Navigation for more details.).

Consider an example of a TMail that has 5 changesets at the time you created the Response Draft. The Response Draft has a Root Changeset of 5. This becomes important if Sections in the parent TMail are modified after the Response Draft is created.

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